Homeowner Help Request Form

Home Owners can use this form to submit their information and request help with dealing with their warranty issues with the builder before submitting a claim. Once Received, Lux will promptly contact the Builder and Homeowner in order to resolve the dispute.

Homeowners – Please fill in the information completely.

Your file will be submitted to Lux for a conflict officer to review.

Your Full Name: *

Email: *

Street Address: *

City: *

State / Province / Region: *

Postal Code / Zip: *

Phone Number (With area code): *

Date of Home Possession (MM/DD/YYYY): *

Who is your Builder?

When did you notice the defect? Were you aware of this during your inspection prior to occupancy, if yes, click During inspection. *

During inspection

After inspection

Did you contact the builder? *

Yes

Not yet

Tell us what happened, how did you contact the builder and why you think he is not helping you. Describe in details the issues you are having with your home please. *

Did you read the LUX hand book for homeowners and the performance booklet located on the website at www.luxwarranty.com?

Yes

No

Is there a hold back? *

Yes

No

Upload any supporting documents you may have pictures or docs.

Drop a file here or click to upload Choose File

Maximum file size: 268.44MB

Upload any supporting documents you may have pictures or docs.

Drop a file here or click to upload Choose File

Maximum file size: 268.44MB

I hereby appoint LUX (and other) and its employees to mediate this dispute and use the information provided. I acknowledge and agree THIS IS NOT A CLAIM OR NOTICE OF A CLAIM and that I may formally make a claim anytime during this process as per the Lux Homeowners Handbook at (https://luxwarranty.com/home-owner-resources/homeowner-documents/) . PLEASE ENSURE YOU CLICK SEND BELOW TO RECEIVE A CONFIRMATION EMAIL. *

Yes

No

If you are human, leave this field blank.