HOMEOWNER HELP REQUEST

Home Owners can submit their information here to request help in with dealing with their warranty issues with the builder before submitting a claim. Lux will promptly contact the Builder and Homeowner in order to address these issues.

Request Number

Your Full Name: *

Email: *

Street Address: *

City: *

Province *

Postal Code: *

Phone Number (With area code): *

Date of Home Possession (MM/DD/YYYY):

Your Lux Registration Number:

Who is your Builder?

Builder's contact number:

When did you notice the problem? Was the builder aware of this during your inspection prior to occupancy, if yes, click During inspection. *

During inspection

After inspection

Did you contact the builder? *

Yes

Not yet

PLEASE PROVIDE YOUR COMMENTS, HOW CAN WE HELP, HOW AND WHEN DID YOU CONTACT YOUR BUILDER AND WHY IS THIS MATTER IS NOT RESOLVED. *

Did you read the LUX hand book for homeowners and the performance booklet located on the website at www.luxwarranty.com?

Yes

No

Upload any supporting documents you may have pictures or docs.

Drop a file here or click to upload Choose File

Maximum file size: 268.44MB

I hereby appoint LUX (and other) and its employees to mediate this dispute and use the information provided. I acknowledge and agree THIS IS NOT A CLAIM OR NOTICE OF A CLAIM and that I may formally make a claim anytime during this process as per the Lux Homeowers Handbook at (https://luxwarranty.com/home-owner-resources/homeowner-documents/) . PLEASE ENSURE YOU CLICK SEND BELOW TO RECEIVE A CONFIRMATION EMAIL. *

Yes

No

PLEASE ENSURE YOU CLICK SUBMIT BELOW TO RECEIVE A CONFIRMATION EMAIL.

Admin Use

Warranty Option 1st Year DefectsMSD

Warranty Type HomeCondoManufactured HomeRenovation

Help Request Status OpenResolved by BuilderHomeowner Notified and resolved by Lux.Unresolved and Moved to Lux Claim and status

Claims Paid by No claim payoutBuilderOther Options

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